We’ve all been there, feeling nervous while we wait for that verification code to pop up. It seems to take ages or doesn’t show up at all. This can happen a lot to Twitch users, especially when you’re trying to log in on a new device, make a new account, or add phone numbers to what you already have. Twitch uses these codes to keep user accounts safe. But sometimes, you’re left hanging because Twitch says it sent a code, but it never lands in your email or as a text on your phone.
In this guide, we’re going to tackle why Twitch might not be sending verification codes to your phone or email. We’ll share some tips and tricks to get you over this bump so you can get back to watching your favorite streams or even starting your own.
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Trying different verification methods on Twitch
When you’re stuck not getting a verification code, a good move is to try a different way. Twitch usually offers two main methods for verifying your account: SMS (Phone) and Email. Here’s what you can do:
If Twitch not sending verification code to your phone by SMS:
- Switch to email verification: On the verification screen, choose the Email verification method, if it’s an option.
- Double check your number: It’s easy to make a mistake with your number. Make sure you’ve added your country code and there are no extra spaces or weird characters.
- Airplane mode trick: Sometimes your phone might be having trouble connecting. Turn on Airplane Mode for a minute and then turn it off. This can help reset your connection and might make the SMS come through.
If Twitch not sending verification code to your email:
- Switch to Phone SMS verification: If email isn’t working out, go for the Phone SMS option on the verification screen.
- Check Spam or Junk folder: Twitch’s emails, especially the automated ones for verification codes, might end up in your spam or junk folders. Don’t forget to look there.
- For Gmail users: If you’re on Gmail, also peek at the “All Mail” section just in case the verification email got tucked away there.
Related problem: Gmail Stuck on “Getting your Messages”
No matter what method you’re trying, if you’re not getting those codes, there’s a strong move you can make most of the time: Two-Factor Authentication (2FA). But first, always make sure your details are correct and that you have a solid internet or network connection.
Also see: Twitch Causing High CPU Usage on Firefox or Chrome
Using Twitch Two-Factor Authentication (2FA) instead
Two-Factor Authentication, or 2FA, adds an extra layer of safety to your account by asking for two kinds of proof that it’s really you. Not only does it make your Twitch account safer, but many folks find that setting up 2FA makes getting those verification codes more reliable. Here’s how to get 2FA going on Twitch.
Linked issue: Invalid 2FA Code from Google or Microsoft Authenticator
Enable 2FA on Twitch:
- Log into your Twitch account and head to “Settings”.
- Look for the “Security and Privacy” tab, and find the “Two-Factor Authentication” section.
- Click on “Set Up Two-Factor Authentication” and follow what you see on the screen.
- You’ll mostly be asked to use your phone number for SMS verification or an authenticator app. We suggest the authenticator app for a stronger and more reliable method.
Why use an authenticator app for 2FA?
Authenticator apps don’t depend on network issues that can slow down SMS codes, and they don’t get messed up by email filters that might wrongly sort or block your verification emails. Popular choices include Google Authenticator, Authy, and LastPass Authenticator. Here’s how they work:
- When setting up 2FA on Twitch, pick the “Authenticator App” option.
- You’ll see a QR code on your screen.
- Open your chosen app on your phone and hit the option to add a new account or service (usually a “+” sign).
- Use the app to scan the QR code Twitch shows you.
- The app will then show a changing set of numbers (usually 6 digits). Put this code into the Twitch setup page to finish up.
With 2FA and an authenticator app, every time you need to prove it’s you on Twitch, you just open the app and type in the code it shows you. It’s quick, independent, and effective.
But if you’re still hitting walls, it might be time to ask for direct help.
Contacting Twitch support
When nothing works and you’re stuck without your verification code, remember, help is available. Twitch has a team ready to help users with any problems. If you can’t get a verification code after trying everything we mentioned, here’s how to get in touch with Twitch Support:
- Go to the Twitch Help Center at
https://help.twitch.tv/. - Pick the category that fits your problem best.
- Down at the bottom, click the “Contact Support” button.
- You’ll have to pick a category for your issue. Choose “Account/Login Issues” or something similar.
- Tell them in detail about your issue. The more specific you are, the better help you’ll get. Include any steps you’ve tried to fix the problem.
- Hit “Submit Case” to start your support request.
Some tips when reaching out to Twitch Support:
- With so many Twitch users, the support team might be swamped. So, try to be patient. They do their best to solve issues fast, but there could be a wait.
- If you can, attach screenshots to show your issue. Pictures can make solving the problem faster.
- After you’ve sent a request, keep an eye on your email (including spam/junk folders) for a reply from Twitch Support.
Final thoughts
Often, the wait for your Twitch verification code might be due to busy times or network issues. Sometimes, just waiting a bit longer and being patient can get that code to you. Still, setting up Two-Factor Authentication with an authenticator app on Twitch is a surefire way to quickly deal with any issues getting verification codes, whether by phone or email.
