This post discusses cases about keyboard or mouse suddenly not working after applying Windows Update in Windows 10. This problem is especially common for users who are using high-end keyboard and mouse dedicated for gaming. Here’s how to fix the keyboard or mouse not working after Windows 10 update issue.
Before we go down the rabbit hole, make sure your mouse and keyboard cables are well-connected to your computer. Try to unplug and reconnect your problem peripherals and restart your computer again. If none works, you can then proceed to the following solutions. To apply any of the fixes below, you may need a spare working keyboard or mouse.
Fix: Keyboard or mouse not working after Windows 10 update
Uninstall the recent Windows update
We strongly recommend you to try other fixes below first before trying this fix. Uninstalling the last windows update should only be the last resolution when nothing works.
However, this is what works for us and is undeniably the most commonly used fix to solve certain similar issue that occurs after certain updates in the past.
If the problem occur right after Windows 10 update, it’s most likely that something in the patch has caused your keyboard or mouse to stopped working after update. If that’s the case, you may want to uninstall the most recently installed updates. (You should only be doing this if you truly believe that the problem is caused by a recent update and that the issue occurs right after an Windows Update) Here’s how to do it.
- Go to Settings from start menu.
- Select Update & Security.
- Under Windows Update, click on View update history.
- Then, click on Uninstall updates.
- In the list of updates installed, click Installed On column to sort them by date.
- Uninstall the updates that were installed at the most recent date.
Restart your computer and see if the keyboard or mouse not working after Windows 10 update problem is fixed. If the problem wasn’t because of these updates, run Windows Update again to reinstall what you’ve just uninstalled.
If it’s a major Windows 10 update where uninstalling updates using the above method is not possible, you can roll back your Windows 10 to an earlier build. For detailed instructions, read: How to Roll Back Windows 10 Update.
Update your keyboard and mouse driver
When you run Windows update, Windows 10 will usually scan your hardware and install the latest driver that it thinks best matches your hardware from its driver repository automatically (usually without your consent). If your mouse or keyboard suddenly stops working right after an update, Windows update may have incorrectly installed a driver that is not fit for your current problem keyboard or mouse.
What you should do is to go to your keyboard or mouse manufacturer’s website and download the latest drivers for your keyboard or mouse. This is especially important for high-end gaming keyboard, mouse and other peripherals such as those from Razer, Steelseries, Logitech and Corsair. After manually installing the driver provided by your manufacturer, restart your computer and see if the keyboard or mouse not working problem still persists.
Alternatively, you can try to update your mouse and keyboard in the Device Manager. Go to start menu, search for Device Manager and open it. Expand Keyboards category. Select your keyboard and then select Update driver. For mouse, expand Mice and other pointing devices. If you cannot find your keyboard or mouse under the said categories, unplug and reconnect them and then select Action > Scan for hardware changes in the device manager.
Check your keyboard or mouse manufacturer software
Depending on what third-party software your keyboard or mouse relies on, you should check if the software can run correctly and is up-to-date enough to work with the latest Windows Update.
For example, if you are using any peripherals from Razer, you may want to check if there is an update to the Razer Synapse. Download and install the latest version software from your keyboard or mouse manufacturer’s website and see if it fixes the issue.
Run mouse and keyboard troubleshooter in Windows 10
Unlike troubleshooter in the past, troubleshooter in Windows 10 can sometimes help identify and fix issues. For the mouse or keyboard not working after Windows 10 update issue, you may want to try running the hardware and keyboard troubleshooter.
- Go to start menu.
- Open Settings.
- Select Update & Security.
- Select Troubleshoot from the left pane.
- For keyboard not working after update problem, select Keyboard from the troubleshooter list.
- For mouse not working after update problem, select hardware and devices.
- Click on Run the troubleshooter.
Allow the troubleshooter to run itself. If it’s able to detect the cause of the issue, apply the fix as instructed accordingly.
If none of the solutions above works, try to connect your problem keyboard or mouse to another computer and see if it works. It should be hardware failure if it doesn’t.