If you are experiencing issues with your Razer keyboard, mouse, headset, or other peripherals not being detected by Razer Synapse on your Windows 11/10 desktop or laptop computer, try the solutions in this guide to resolve the problem.
Common causes of Razer Synapse not detecting peripherals
To effectively troubleshoot issues with Razer Synapse not detecting your keyboard, mouse, or headset, it is essential to identify the common causes behind the problem. By recognizing these potential culprits, you can streamline your troubleshooting process and quickly pinpoint the specific issue affecting your peripherals. Below are some of the most common causes of the issue:
- Outdated or corrupted Razer Synapse software
- Faulty device drivers
- Conflicting third-party software
- Hardware problems
How to fix Razer Synapse not working issue
Before diving into the specific solutions below, it’s important to ensure that your Razer peripherals are properly connected to your computer and that you have the latest version of Razer Synapse installed. If you’ve recently updated your operating system, make sure that your Razer Synapse software is compatible with your current OS version. With that in mind, follow the troubleshooting steps outlined below to resolve issues with Razer Synapse not detecting your peripherals.
Use different ports
If your device is not being detected, try connecting it to different USB or audio ports on your computer. Faulty or outdated ports, such as USB 1.0 or 2.0 ports on old computers, may have trouble detecting your keyboard and mouse.
Uninstall driver and reinstall Razer Synapse
If the problem persists, you can try a clean install of the device drivers and Razer Synapse. Follow these steps:
- Press Win+i to open Settings app.
- Navigate to Apps, then Apps & Features.
- From the list of apps, select Razer Synapse.
- Click on the Uninstall button to uninstall Razer Synapse.
- In File Explorer, delete the folders (if still exist) in C:\Program Files (x86)\Razer and C:\ProgramData\Razer.
- Make sure you have the show hidden files option enabled to view hidden files that may be in these folders.
- You can enable show hidden files and folders by going to View, then enable the Hidden items option.
- Next, go to start menu or Cortana to search for and open Device Manager.
- Expand the Keyboard, or Mice and other pointing devices, and then right-click on the problem device.
- Select Uninstall device to uninstall its driver. Select delete drivers when uninstalling. If Razer Synapse does not detect any device, uninstall all Razer devices you have from Device Manager.
- Restart your PC.
- Temporary turn off all your antivirus or firewall programs.
- Download the latest Razer Synapse 2 installer from Razer website.
- Install Razer Synapse 2 and open it. It should now be able to detect your mouse, keyboard, headset or Firefly again.
By uninstalling the device driver, Windows and Razer Synapse can detect the device as if it were a brand new device. This should solve the issue of Razer Synapse not detecting your keyboard, mouse, or headset in Windows 10.
If you haven’t run Windows Update in a while, try running it now to see if it fixes the issue. If the problem persists, your device may be faulty, and you should contact Razer support. In some cases, you may be eligible for a warranty replacement or a refund if the device is newly bought.
Related issue: Keyboard or Mouse Not Working After Windows 11/10 Update
Why is there no driver download from Razer website?
Razer Synapse is a cloud-based driver software that is designed to automatically detect and install the right drivers for your devices. When you connect a Razer peripheral to your computer, Razer Synapse will automatically download and install the necessary drivers for that device. This means that there is no need to download drivers from the Razer website separately.
In addition to automatically downloading and installing drivers, Razer Synapse also allows you to customize your Razer peripherals with various features such as lighting, macros, and performance settings. These settings are saved to the cloud, so you can easily access them from any computer with Razer Synapse installed.
Razer Synapse also provides automatic updates for your Razer peripherals. Whenever a new version of Razer Synapse is released, it will automatically update your drivers and software to the latest version. This ensures that your peripherals are always up-to-date with the latest features and bug fixes.