Forgot Challenge Phrase in Windows 11? How to Remove it

Published by Nyau Wai Hoe - Updated on

As part of its rich suite of features, Windows 11 introduces a range of security enhancements that aim to improve user experiences and data protection. One such feature that might cause confusion among users is the Challenge Phrase A1B2C3. Specifically, users may encounter a screen requesting this challenge phrase after several unsuccessful login attempts via a PIN or password.

Contrary to some misunderstandings, the Challenge Phrase A1B2C3 is not a security question and its appearance doesn’t imply you’ve forgotten any security questions or responses. Rather, it is a security measure designed to prevent unauthorized access to the system in the event of repeated incorrect PIN or password entries. It’s a mechanism that Microsoft has put in place to verify that the user attempting to gain access is indeed the legitimate owner of the account.

Forgot Challenge Phrase in Windows 11

This article provides a comprehensive understanding of this feature and presents a detailed guide on how to remove the Challenge Phrase A1B2C3 should you encounter it persistently upon login.

Also see: Enable or Disable Security Questions in Windows 11/10

What is Challenge Phrase A1B2C3?

Windows 11’s security architecture includes the concept of a Challenge Phrase. This phrase acts as a confirmation prompt when high-impact actions are initiated on the operating system, thereby preventing unauthorized system alterations.

The Challenge Phrase A1B2C3 is a default security feature. The name “A1B2C3” is Microsoft’s predefined challenge phrase. However, it can be customized by the system administrator to enhance security parameters further. As a safety measure, it provides an extra layer of protection in addition to the standard user credentials.

Related resource: How to Remove PIN Login From Windows 11 Startup

What to do when you encounter the Challenge Phrase screen?

On certain occasions, users may come across a prompt stating, “You’ve entered an incorrect PIN several times. To try again, enter A1B2C3 below.” This typically happens when the system detects multiple failed login attempts and suspects a possible security risk.

When this occurs, the resolution is as straightforward as the prompt suggests – you literally enter the phrase “A1B2C3“. This isn’t a trick question or a customized security phrase you’ve set and forgotten. It’s a default feature of Windows 11 designed to verify the user’s intent after multiple unsuccessful login attempts.

How to remove Challenge Phrase in Windows 11

After entering “A1B2C3” in the field, the system grants another attempt to enter your PIN or password. The challenge phrase, in this scenario, acts as a safeguard, confirming that the individual attempting access is indeed the rightful account owner, rather than a potential intruder. This measure helps prevent unauthorized access to your account and data.

Windows 11 Forgot PIN Challenge Phrase

If you’ve genuinely forgotten your PIN or password, the subsequent step after entering the challenge phrase is to reset your credentials. This process can be initiated by clicking on the “I forgot my PIN” or “I forgot my password” link on the login screen, following which the system will guide you through the required steps to reset your credentials.

I forgot my PIN in Windows 11

Useful tip: How to Auto Login Windows 11 Without Password or PIN

How to remove the Challenge Phrase in Windows 11

The Challenge Phrase A1B2C3 is a vital security feature in Windows 11. However, there may be situations where its removal becomes necessary, particularly if you are repeatedly encountering the challenge phrase prompt during login (even after successful login). If the prompt is becoming a hindrance, there are steps you can take to resolve this issue:

  1. Login to Windows 11: Firstly, enter the challenge phrase “A1B2C3” and proceed logging into your Windows system using PIN or password.
  2. Open File Explorer and navigate to the NGC folder: The NGC folder is located in the system directory, which can be accessed by following this path: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC.
    Locate the NGC folder in Windows 11Note that you may need to manually browse to the folder due to permission required to access the folder. Attempting to copy and paste the folder path directly into the File Explorer will often result in a “Permission Denied” or “Folder Not Found” error.
  3. Take ownership of the NGC folder: By default, you may not have the necessary permissions to alter the contents of the NGC folder. Therefore, you’ll need to assume ownership of the folder. Right-click on the folder and select “Properties”.NGC Folder Properties
  4. Then, navigate to the “Security” tab and click on “Advanced”.Security Advanced permission settings
  5. In the newly opened window, locate the “Owner” section and click on the “Change” link.Take ownership of the NGC folder
  6. In the field that appears, enter your username, then click on “Check Names” and “OK”.Enter the object name to take ownership
  7. Make sure the “Replace owner on subcontainers and objects” checkbox is selected. Apply the changes by clicking on “Apply” and “OK”.Apply NGC folder ownership changes
  8. Delete the contents of the NGC folder: The NGC folder is where Windows stores the data associated with your PIN. This data includes cryptographic keys that are tied to your PIN, providing an additional layer of security to your login process. However, when these keys become problematic, they can cause persistent prompting of the challenge phrase, leading to login difficulties. Deleting the contents of the NGC folder effectively removes these keys, resetting the state of your PIN in the system.Fix Challenge Phrase keeps appearing on Windows 11
  9. Reset your PIN: The final step involves creating a new PIN (recommended). Navigate to “Settings” > “Accounts” > “Sign-in Options”. Locate the Windows Hello PIN option and click on the “I forgot my PIN” link. Follow the on-screen instructions to set up a new PIN.Reset PIN to resolve Challenge Phrase issue in Windows 11

Upon completion of these steps, you should no longer be continuously prompted with the Challenge Phrase A1B2C3 upon login. Your system will now accept the newly created PIN, enabling a hassle-free login experience.

Additional suggestion: How to Login Windows 11 Without Microsoft Account

Summing up

The Challenge Phrase A1B2C3 in Windows 11 is a security feature designed to safeguard your system against unauthorized access. However, this feature has led to some confusion among users. It’s important to note that the challenge phrase isn’t a security question you’ve forgotten or a personal password hint. When faced with the challenge phrase screen after multiple unsuccessful login attempts, you simply need to input “A1B2C3” as it is.

However, there can be a situation where users encounter the challenge phrase screen repeatedly, regardless of previous successful logins. This can become an annoyance and is likely indicative of a problem with the data associated with your PIN. In these cases, deleting the contents of the NGC folder — where the PIN-related data is stored — can be a solution.

The NGC folder contains cryptographic keys that are linked to your PIN for enhanced security. However, if these keys become problematic, it can trigger the persistent prompting of the challenge phrase. By deleting the contents of the NGC folder, you essentially remove these keys and reset the state of your PIN in the system, thereby resolving the issue.

Nyau Wai Hoe
Nyau Wai Hoe is the Founder and Chief Editor of With a degree in software engineering and over 12 years of experience in the tech support industry, Nyau has established himself as an expert in the field, with a primary focus on the Microsoft Windows operating system. As a tech enthusiast, he loves exploring new technologies and leveraging them to solve real-life problems.

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