If you are facing a boot error or other problem that requires you to reset your Windows 10 or Windows 11, you may experience the frustrating issue of the “Resetting this PC” process getting stuck at certain percentages, such as 1%, 99%, 64%, 34%, 35%, 42%, 43%, or 12%. In some cases, you may also see an error message saying “There was a problem resetting your PC“. In this guide, we will explore possible solutions that you can try to resolve this issue.
Reasons for Windows 10/11 factory reset stuck
The Windows 10/11 factory reset process can get stuck due to several reasons. One of the most common causes is corrupted system files. This can happen at any percentage of the reset process, but it is more likely to occur at 1% and 99%, and sometimes in the middle of the process, such as 64%. Many Windows 10/11 users from around the world have reported similar cases.
How to fix Windows 11/10 reset stuck issues
Here are some methods you can try to fix the issue of Windows factory reset getting stuck at various percentages, such as 1%, 99%, or others.
Solution 1: Wait for the process to complete
In some cases, the reset process may appear to be stuck, but it is actually still working in the background. Therefore, before attempting any of the solutions listed below, it is recommended that you wait for at least 2-3 hours to see if the process completes on its own. If the reset process is taking longer than expected, you may try the other solutions listed below.
Solution 2: System restore your Windows 10/11
If you have a system restore point or image saved previously, you can use it to restore your PC to an earlier date. This assumes that your computer was working properly when the system image was created. To do this, you need to boot into Windows Recovery Environment, since you can’t boot into Windows now. Here are the steps:
- Hold and press the power button of your computer to force it to shut down.
- Switch it on again. As soon as it gets past the BIOS screen, force another shut down.
- Repeat this for 3 times. When Windows detects unusual startup, it will boot into Windows Recovery automatically.
In the Windows Recovery, navigate to Troubleshoot > Advanced Options > System Restore. Follow the on-screen instructions to restore your PC to an earlier date. See also: How to System Restore Windows 11/10 to a Previous Date.
While you are at the Windows Recovery screen, you may also want to try re-running the Windows 10/11 reset from there.
Solution 3: Run Startup Repair
If you don’t have a restore point to revert to, try running startup repair for your Windows 10/11. This has solved the Windows 10/11 factory reset stuck issue for many users. If you have a bootable Windows 10/11 installation disk, insert it into your computer and set your BIOS to boot the disk first. When it’s booted up, choose “Repair your computer” from the Windows installation interface. Next, navigate to Troubleshoot > Advanced Options > Startup Repair.
If you don’t have a Windows 10/11 installation disc, you can still run the startup repair from Windows Recovery Environment. Follow the steps outlined in the first solution above to boot into Windows Recovery, and then navigate to Troubleshoot > Advanced Options > Startup Repair. Follow the on-screen instructions to complete the startup repair.
You may also want to try running command line repair tools such as SFC, DISM or CHKDSK using the Command Prompt via Windows RE. For detailed guide on how to do this, see: How to startup repair Windows 11/10 using Command Prompt.
Solution 4: Clean Install Windows 10/11
If nothing works to fix the Windows 10/11 factory reset stuck issue, the last resort is to reinstall your Windows 10/11. By doing this, you will lose all your files and data on the previous Windows 10/11 installation, so it’s important to backup your important files first.
There are several methods and tools to backup your files when you can’t boot into Windows. The easiest and cost-free method would be to remove the hard disk drives from the problem computer and put them into another working computer. This will allow another Windows PC to read and copy the files in the HDD.
To clean install Windows 10/11, create a bootable Windows 11/10 installation media. Insert the installation disc into your computer and set your BIOS to boot from the disk first. Select “Install Windows 10/11” and follow the on-screen instructions to complete the installation. This may include formatting your existing hard disk drives.
If you’re not comfortable doing a clean install yourself, you can also take your PC to a computer repair shop to see if they can help you fix the issue without formatting your computer.