Are you repeatedly getting the notification message that reads “Microsoft account problem – We need to fix your Microsoft account (most likely your password changed). Select here to fix it in Shared experiences settings” whenever you sign in to Windows 10 or Windows 11? This guide will help you fix the problem and get rid of the pop-up message.
Even if you don’t have a Microsoft Account (or if you don’t want one in the first place), the Microsoft Account Problem popup can keep showing up on every sign-in. In this article, we will explain why the notification appears and how to stop and prevent it.
What is the “Microsoft account problem” notification about?
The Microsoft Account Problem is a notification message that appears on Windows 10 and Windows 11 devices when there is an issue with the Microsoft account associated with the device. This message appears when Windows detects a problem while attempting to sync the Microsoft account across devices.
The issue can occur due to a variety of reasons such as a password change or an outdated credential. The notification message is meant to alert the user to the problem and prompt them to fix it.
How to stop “Microsoft Account Problem” notification
The Microsoft Account Problem message pops up when there is an issue in your account while attempting to sync your Microsoft Account across devices. To stop the syncing, you have to turn off Shared Experiences. Here’s how to do it:
- Go to start menu.
- Click on Settings (the gear icon at the left).
- Select System.
- On the left pane, select Shared experiences.
- Under Share across devices, toggle off the option for “Let apps on other devices open and message apps on this device“.
After you’ve toggled off Shared experiences, restart your PC and verify if the notification issue is resolved.
Shared Experiences is a feature in Windows 10 that allows you to share experiences across multiple devices, such as your PC, phone, or tablet. It enables you to send and receive notifications, files, and web links between devices, making it easy to pick up where you left off on another device.
However, when you sign in to Windows 10, the system automatically checks for any account issues, including syncing issues with Shared Experiences. If it detects an issue, it may display the “Microsoft account problem” notification message.
Shared Experiences already off but problem persists
If you are not using any Microsoft account and don’t plan to use one, make sure you are using a local account to login to your Windows 10. And that you don’t have any Microsoft account bind with any app or email in Windows 10.
To check this, go to the same Shared Experiences settings as instructed above. Under Accounts, click on Manage your accounts. Make sure there isn’t any Microsoft account email added to the list.
If the problem persists, you can disable and block Microsoft account features entirely through Group Policy Editor. However, this isn’t recommended. If you just can’t stand seeing the Microsoft Account Problem popup every time you log in to Windows 10, follow the steps below.
This method will only work on Windows 10 Pro, as Windows 10 Home doesn’t support Group Policy Editor. When you’re ready, go to the Start menu. Search for Edit Group Policy and open it. Navigate to the following folder:
Computer Configuration > Windows Settings > Security Settings > Local Polices > Security Options
On the right pane, select “Accounts: Block Microsoft accounts“. Under the Local Security setting tab, select “Users can’t add or log on with Microsoft accounts.” This will block the Microsoft account login feature entirely, therefore stopping the Microsoft Account Problem notification message popup in Windows 11/10.
If you do have a Microsoft account
If you are signing into Windows 11/10 with a Microsoft account, when the Microsoft Account Problem notification message pops up, click on it to check if it shows anything in the Shared Experiences that requires a fix. Make sure the sync is on so that your Microsoft account can be properly synced across your devices.
If nothing works, try to re-add your Microsoft accounts in the Manage your accounts settings.