Can’t Download or Install Apps on Microsoft Store

Published by Nyau Wai Hoe - Updated on

There is a common issue in the Microsoft Store where users are unable to download or install any apps, regardless of how many times they click the “Get” button on the Store page.

To summarize the problem, when a user clicks the “Get” button on an app page in the Windows Store, the app page merely refreshes. It briefly displays a working status before returning to the app page, without actually downloading or installing the app from the Microsoft Store.

Also see: 0x8D050003 Microsoft Store Error on Windows 11 or 10

Can’t Get Apps from Microsoft Store in Windows 11/10

If you’re experiencing difficulties downloading apps from the Microsoft Store in Windows 11 or Windows 10, there are potential solutions you can try. One common method that has worked for many users involves signing out of the Windows Store and signing back in. Follow the steps below to attempt this fix and regain access to app downloads.

Sign out and sign in again

Simply sign out of the Windows Store and sign in again. You should then be able to download apps from the Microsoft Store.

Follow the instructions below to sign out of the Windows Store:

  1. Open Microsoft Store.
  2. In the upper right corner of the window, click on your profile picture.
  3. Select your account.Microsoft Store Account
  4. Click Sign out.Sign out of Microsoft store
  5. Click on the profile picture again. This time, it will appear as if no one is signed in.
  6. Click Sign in.Can't Download Apps on Microsoft Store
  7. Select your account.Can't Install Apps Microsoft Store
  8. Enter your account’s PIN or password.
  9. Try to download and install an app. It should work now.

However, in some cases, the problem may return after restarting the PC or resume from hibernate or sleep mode. This appears to be a temporary fix, and we’ll have to wait for Microsoft to resolve the issue and release a bug fix in their next Windows update.

Other workarounds if the method above doesn’t work

If the sign-out and sign-in workaround does not resolve your issue, there are additional troubleshooting steps you can take to try and fix the Microsoft Store download problem. Below are some alternative methods to address the issue and hopefully get your Microsoft Store functioning properly again.

  • Check if your Windows Firewall is disabled. It’s a well-known issue that when the Windows Firewall is turned off, you won’t be able to download or install any applications from the Microsoft Store.
  • Check your date and time settings. If they are not correctly set, the Windows Store may not recognize your request. This can occur when your date and time have been reset to their factory defaults (due to a power outage or depleted motherboard battery). To manage the date and time, right-click on it from the taskbar, then select “Adjust date and time.” Toggle on the option that reads “Set time automatically” to let Windows sync the time with its server, or set it manually.
  • Try clearing the Microsoft Store Cache. To do this, go to Windows Search. Type “wsreset.exe.” Right-click on the search result and select “Run as administrator.” This will open a command prompt that will automatically execute the “wsreset” command to clear the Windows Store Cache. When the process is completed, restart your computer and try to download an app from the Windows Store again.
  • Run the Windows Store Troubleshooter. If nothing else works, your best bet is to run the Windows Store troubleshooter. Go to Windows Search, search for “Troubleshoot,” and open it. Scroll down the list until you see “Windows Store Apps.” Select it and then click “Run the troubleshooter.”
  • Reset the Microsoft Store. If all else fails, you can try resetting the Microsoft Store to its default settings. To do this, follow these steps:
    1. Press the Windows key + I to open the Settings app.
    2. Click on “Apps.”
    3. In the “Apps & features” section, search for “Microsoft Store.”
    4. Click on the “Microsoft Store” from the search results and select “Advanced options.”
    5. Scroll down and click on the “Reset” button. Confirm your action by clicking “Reset” again in the pop-up window.

Please note that resetting the Microsoft Store will erase all data and return it to its default settings. Once the process is complete, restart your computer and try downloading an app from the Windows Store again.

In conclusion, while the download issue in the Microsoft Store can be frustrating, there are several workarounds you can try to resolve the problem. If none of these solutions work, you may have to wait for Microsoft to release an official fix in a future Windows update.

Nyau Wai Hoe
Nyau Wai Hoe is the Founder and Chief Editor of With a degree in software engineering and over 12 years of experience in the tech support industry, Nyau has established himself as an expert in the field, with a primary focus on the Microsoft Windows operating system. As a tech enthusiast, he loves exploring new technologies and leveraging them to solve real-life problems.

Share via
Copy link