If you like playing games on EA’s Origin or the new EA App and suddenly get an error that says “Your credentials are incorrect or have expired. Please try again or reset your password.” when you’re trying to log in to it, this guide might be able to help you.
This message basically stops you from signing into your account because it thinks your username and password entered are incorrect or “have expired”. We’ll look into why this happens and how to fix the problem.
Page Contents
What is EA App?
EA App is a platform made by Electronic Arts (EA) where gamers can buy, download, and play their purchased games on their computers (PC or Mac). Previously, it was known as Origin before the facelift of the app. It has a bunch of games, from old favorites to the latest hits. It is a place where you’ll need to login in order to access your games that you’ve bought with your account.
Also see: How to Move Origin Games to Another Drive Without Redownloading
Why does EA app shows “Your credentials are incorrect or have expired”?
The below are some common reasons why you see this error when trying to log into the EA app.
Incorrect login credentials
The most common reason for the error is mixing up your login details, like using the wrong username or password. Double-check you’re using the right email for your Origin or EA account and that your password is correct. If you’re not sure, resetting your password might help you get back in.
Hacked or compromised account
If you think someone else might have hacked into your account and changed your password, that can be probably why you can’t log in. You should try to reset your password immediately to see if you can get back your account.
A good rule of thumb when it comes to securing an account is to use a strong, unique password and turn on two-factor authentication if you can. And don’t share your login info with anyone else. Also, be careful with suspicious-looking emails that tell you you’ve lost your account or use other kinds of tricks to try to scam your login info.
Issues with login servers from EA’s side
Sometimes, the problem can be on EA’s end with their login servers. This can be because of maintenance, downtime, or some unexpected tech issue on their end.
If it’s a server issue, we can only wait it out and try logging in later. You can also check EA’s social media to see if they’ve mentioned any server problems.
Corrupted EA App or Origin cache
If you’ve tried everything else and still can’t log in to your EA account, the problem might be due to a corrupted cache in the Origin or EA App. Clearing the cache might fix the issue (we’ll talk about this later). You can also try clearing your browser’s cache if you’re having trouble logging into EA.com via your browser.
Inactive account that requires re-logging in
If you haven’t logged into your account for a really long time, it might have been deactivated for being inactive (a common issue). Logging in again can usually reactivate it.
Related issue: How to Fix Game Stuttering on Windows 11
How to fix the problem
If you’re stuck with the “Your credentials are incorrect or have expired” error on EA app, the below are some things you can try:
Double-check your login information
Wrong login details are a common mistake. Make sure you’re using the right email and password for your EA App account, and watch out for typos.
Reset your password
If you can’t remember your password or think someone else might have access to your account, you can reset your password by going to the EA website and choosing the “Forgot your password” option. Follow the instructions they send you to set a new password.
Suggested read: How to Show FPS in Games on Windows 11
Clear EA App cache
Clearing the EA App cache can solve a lot of problems. Here’s how to do it:
- Click the three dashes in the far-left corner of the EA app.
- Select Help.
- Click on App recovery.
- Then, select Clear cache.
Clear browser cache if you are logging into EA.com
If you’re having trouble logging into EA.com, clearing your browser cache might help. Your browser stores files to make websites load faster, but sometimes these files can cause problems. Clearing them out can give your browser a fresh start, which might fix the login issue.
Contact EA support
If none of these steps work, it’s time to reach out to EA support. Head over to the EA Help Center and look for the “Contact Us” option to get help from a support rep. They’ll help sort out the login error so you can get back to your games.
