Chrome: “Err_Connection_Reset” in Windows 11/10

Published by Nyau Wai Hoe - Updated on

“This webpage is not available ERR_CONNECTION_RESET. The connection was reset.” If you see this message in Google Chrome when attempting to access a webpage from your Windows 11 or Windows 10 computer, it means that the site you are trying to access cannot establish a connection with the destination site.

To ensure that the website is not causing the problem, check to see if you get the same error accessing other websites. If you receive the same ERR_CONNECTION_RESET error from all websites you try to access, then the problem lies with your computer. Troubleshoot the problem by following our fixes listed below.

ERR_CONNECTION_RESET chrome Windows Android

If only that particular website shows the error, it could mean that the site is down, or something has blocked you from accessing the site, such as your ISP, computer’s firewall, or an antivirus program.

You can check this by accessing the webpage from a different computer or by asking a friend to see if they can access the site. If no other computer can access the site, it means that the site itself is down. If that’s the case, there is nothing you can do about it. Otherwise, try the solutions listed below.

Check if you have a proxy running

By default, Google Chrome doesn’t use a proxy when you browse the internet, unless there is a proxy set in the internet options and you are unaware of it. To check and disable your proxy settings in Windows 10 or 11, do the following:

  1. Go to Start Menu.
  2. Open the Settings app (gear icon).
  3. Select Network & Internet.
  4. From the left pane, select Proxy.
  5. Make sure the Automatically detect settings are toggled on, while the Use setup script and Use a proxy server are off.Turn off proxy in Windows

If you rely on a proxy for your internet to work, make sure your proxy is running correctly. Otherwise, contact your proxy provider.

Check the Windows date and time settings

Check if the date and time in Windows are set correctly. A minor difference between minutes is fine, but a difference between days or months would cause the webpage to not recognize your existence.

Sometimes, when we make hardware changes, especially to the motherboard, which would affect the memory that keeps the time and date running, the time and date would be reset to factory settings.

Reset Winsock

Go to the Start Menu and search for CMD. Right-click command prompt and select “Run as administrator.” In the command prompt, enter each of the following commands one by one accordingly.

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns


After all the commands are executed, restart your computer. Open Chrome and visit the website again to see if the problem persists.

Clear your Chrome’s browser cache and cookies

Before clearing your cache or cookies in Chrome, try visiting the same webpage from another browser, such as Edge or Firefox. If it can be accessed using these browsers, your Chrome’s cache may be causing the ERR_CONNECTION_RESET error.

Clear browser cache

To clear Chrome’s cookies and cache, open Chrome. Click on the triple dotted setting icon at the top right corner of Chrome. Select “More tools,” then “Clear browsing data.” Check the checkbox for “Cookies and other site data,” and “Cached images and files.” Then, click “Clear data.” Restart Chrome and see if it fixes the problem.

Temporary turn off your Firewall or Antivirus software

It could be the firewall or antivirus program that is blocking you from accessing the webpage. Try temporarily turning off your antivirus or firewall program and see if the problem is solved.

If you can access the webpage after turning off your antivirus or firewall, add the site to exclusion (at your own risk) if you want it to allow you to visit the site.

Nyau Wai Hoe
Nyau Wai Hoe is the Founder and Chief Editor of With a degree in software engineering and over 12 years of experience in the tech support industry, Nyau has established himself as an expert in the field, with a primary focus on the Microsoft Windows operating system. As a tech enthusiast, he loves exploring new technologies and leveraging them to solve real-life problems.

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