The Windows Update error 0x80072ee7 may occur in Windows 11 or Windows 10 when you try to install a major update. It’s probably the most common error a user would encounter during Windows Update. It can appear in all places where Windows Update could take place, such as the general Windows Update interface, the media creation tool, or the Windows update assistant.
We will go through a series of solutions in this post to help you resolve the Windows 11 or 10 Update error 0x80072ee7. You certainly don’t have to go through all of them. You can work your way down until you find one that fixes your issue.
Check DNS settings
DNS is responsible to direct you to your destination on the internet, some of which include Windows Update requests. If the DNS setting is misconfigured, or that the DNS server is inoperable, Windows Update would fail and end up with the error 0x80072ee7.
By default, you should be using your ISP’s DNS if you haven’t ever configure your PC’s DNS. We always recommend using a public DNS such as the Google or Cloudflare DNS. They are faster and more secured. Follow the steps below to change your PC’s DNS to Google Public DNS.
- In Windows, go to Start menu.
- Search for Control Panel and open it.
- Click on view network status and tasks.
- In the left panel, click Change adapter settings.
- Select and right-click the primary network adapter (Ethernet or WiFi) you are currently using.
- Select Properties.
- Scroll down look for Internet Protocol Version 4 (TCP/IPv4).
- Select it and then click on Properties.
- Enable Use the following DNS server addresses.
- Enter 126.96.36.199 for preferred DNS server, and 188.8.131.52 for Alternate DNS server.
- Alternatively, you can use 184.108.40.206 and 220.127.116.11 if you prefer to use Cloudflare DNS (which we highly recommend at the moment).
For detailed DNS explanation, which DNS to choose, and in depth guide on how to change DNS for your computer, read: How to change DNS to Google or CloudFlare DNS in Windows 11/10.
Run DISM check
DISM, short for Deployment Image Servicing and Management, is a built-in tool in Windows 10 and 11 that is able to automatically scan for Windows Update errors and fix them. Since DISM check is a command, we will have to run it from a command prompt. Follow the steps below to do so.
Go to Windows search or Cortana. Search for cmd. Right-click command prompt from the search result, then select Run as administrator. This is important because DISM can only be run with admin privilege. In the command prompt, enter the following command.
Dism /Online /Cleanup-Image /RestoreHealth
The scan and repair will begin now. It may take awhile. When it’s completed, restart your computer, run Window Update again and see if the problem persists.
Run the WUReset script
The WUReset script is able to reset the Windows Update Agent, therefore, resolving issues with Windows Update. It’s very widely used and is proven to be useful in fixing Windows Update related issues. Since the error code 0x80072ee7 is directly related to Windows Update, running WUReset script may help.
Download the script from here. When you are prompted for its license agreement, just click I agree to start the download. Unzip the downloaded zip file. Run the ResetWUEng.cmd in the folder.
When the process is completed, restart your PC. Run Windows Update again to see if the video won’t play problem is fixed.
Run System File Check
If nothing from the above works for you, it may indicate that something is wrong in the OS system files. You can run system file check command to automatically scan and repair corrupted or missing system file in Windows OS.
To run SFC, go to Windows Search or Cortana. Search for command prompt. Right-click it and select Run as administrator. In the command prompt, enter the following command.
The scan and repair will begin now. The process may take a few hours to complete. Restart your PC when it’s done, then try running Windows Update again.